IT Support Specialist (Hardware, Bloomberg, Windows)

  • $30K - $32K per month
  • Hong Kong
  • Contract, Full time
  • Aquis Search
  • 15 Nov 17 2017-11-15

As the technical support specialist, your duties will pertain to providing support for the trading team in all aspects of hardware, market data systems and physical computer stations.

Key Responsibilities

  • Troubleshoot and problem solve PC related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
  • Provide installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware
  • Provide dealer board system support and daily office automation system support
  • Perform IT helpdesk function by answering supports calls in a shift arrangement
  • Follow-up on user purchase and services subscription request
  • IT inventory, documentation and procedure update
  • PC, LCD, printer internal relocation
  • Internal video conference meeting setup and troubleshoot
  • Mobile device setup and troubleshoot

ROLE REQUIREMENTS:

  • Diploma or above in Computer Science or related disciplines
  • At least 2 years of working experience in technical support including network administration work and system operations
  • Proficient in market data systems and 3rd party system such as Reuters, Bloomberg, EBS, Etrali, etc.
  • Solid experience in Active Directory, DNS, MS Exchange & MS SQL
  • Able to communicate effectively to different levels of users.  Able to work independently, and as a team
  • Good command of spoken and written English, Mandarin and Cantonese
  • Able to work on shift roster, on-call support, weekend and public holidays
  • Ideal candidate will be offered a permanent position
  • Front office and Private Banking support experience will be advance