Infrastructure Delivery Manager - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 16 Feb 19

Infrastructure Delivery Manager - HSBC Operations, Services and Technology

Some careers shine brighter than others
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Infrastructure Delivery Manager .

Principal responsibilities

  • You will manage all operations related to IT infrastructure and service delivery within the scope of service line.
  • As a decision maker, you will decide what technologies will be adopted to meet future business needs, prioritize project, assemble project team, assign resource allocation, select vendor, recommend future state solutions.
  • You will be working with the IT service management leadership, IT service owners, head of Infrastructure, process owners and various service delivery groups to develop technical solutions that satisfy the business needs of the Technology organization.
  • Review progress, manages resources, and ensures overall quality of completed Infrastructure delivery.
  • Manage demand from users on Infrastructure and supervise the delivery
  • As a strong technician, you will provide technical leadership, create and manage infrastructure plan and standards according to IT strategic plan and roadmap
  • Manage change initiatives properly and in a systematically manner to ensure availability, performance and reliability of the systems impacted by change
  • Organize, supervise, and develop helpdesk for BAU support and Infrastructure team.
  • Communicate to Head of infrastructure with efficiency and accuracy any progress and or delays,
  • Mutualize resources, reduce TCO, centralize services, study opportunity for cloud
  • Serves as liaison between team members and functional area management requesting work.
  • Develop infrastructure plan and capacity planning to meet business growth.
  • Manage infrastructure projects and resources effectively.
  • Apply policy or rules defined and promote it to its team.
  • Report and escalate to management as needed
  • Perform other duties as assigned

  • Bachelors degree or equivalent
  • Rich years of Project or Delivery management experience working with offshore or nearshore teams
  • Years of infrastructure systems, Infrastructure projects, network and ITIL process design and implementation
  • Years of experience supporting clients and client expectation management
  • Naturally accountable and responsible.
  • Relationship between application design, data, and infrastructure environment. IT Infrastructure architecture and capability planning
  • Large scale enterprise infrastructure system development and integration.Experienced with knowlege on server, storage, network, middleware, security and cloud services and server virtualizataion
  • Familiarity with DevOps or Agile mode of project execution
  • People management, performance management and vendor management

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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