KYC Case Lead

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Societe Generale
  • 17 Jul 18 2018-07-17

KYC Case Lead


Environment

The Case Lead team sits in CLIC department (Client Lifecycle Integration & Care) and is the interface between clients and internal key stakeholders. As dedicated point of contact, the team is responsible for the successful integration of new clients by identifying KYC requirements, collecting and validating documents that cannot be obtained through any public sources and performing background checks and AML analysis for new clients. The team is also the main point of contact for all onboarding related matters for our different business lines in the region. Responsibilities include supporting the business lines, managing their priorities and providing transparency of the process.

The team provides advisory services internally and externally and should be well versed in the latest KYC and regulatory requirements and how they are applied within our organization. Coordination of priorities with different Business Lines in Asia is critical to have an efficient onboarding process and to use our resources in the most optimal way. The Case Lead is also accountable for the accuracy of the file in line with policy and procedure and in addition responsible for final validation of the file from KYC perspective.

Mission

Primary Objectives:


• Prioritization of requests and leading prioritization meetings with dedicate representatives from each business line

• Help the client/sales to understand SG's KYC requirements and provide additional rational as to why certain documents are being requested

• Ensure the relevance, quality and accuracy of main client description and categorization attributes in SGCIB and SG Group client data bases

• Take responsibility for the proper management of KYC files and client records in the information systems

• Use strong communication skills (verbal and written) to on-board new clients to the bank and ensure KYC files are consistently completed in line with policy and procedure. Manage communication & updates between all key stakeholders

• Ensure weekly productivity targets are met while quality remains at the highest standards

• The Case Lead is responsible to work closely with our outsourcing partners and set their priorities which have been agreed with the business

• Central point of contact for external Clients and internal stakeholders

• Ownership of the case from the point of documents collection to validation

• The case lead is responsible for assessing the final Client risk and providing final validation on the KYC analysis

• Advisory role for all BLs and Clients

• Understand profitability and urgency and challenge the non-standard requests

• Provide transparency, report incidents and escalade blocking or complex cases to front office or Compliance with expected actions plans

Major Accountabilities and Principal Responsibilities:

• Collect documentation from Clients and provide guidance and support

• Set regular meetings with key Clients for follow up

• Manage business priorities while at the same time providing transparency and visibility

• Lead performance meetings with internal Onboarding stakeholders and business

• Production of dashboards on a regular basis to inform all stakeholders on the status of their onboarding

• Produce reports for follow up, pipeline management and KPI monitoring

• Assist in managing a dedicated mailbox for the onboarding process

• Provide cross coverage on all team functions

• Provide assistance and expertise to FO and Clients on the onboarding process

• Comply with all Risk and regulatory obligations where relevant

• Participates in key projects linked to onboarding

• 4-eye check & validation of KYC files to ensure that it is in line with policy and procedure

Profile

Key Skills and Knowledge Required

• Prior experience in KYC or onboarding in a broker or investment bank environment

• Client facing skills - ability to speak to the client on regular basis and provide accurate and efficient information

• Ability to explain clearly to the client the requirements for the onboarding process

• Ability to understand the client structure and the structure of a financial transaction

• Understanding of key issues in relation to AML risk, ability to identify relevant sources of information

• Familiarity with local AML/KYC regulatory and compliance issues

• Analytical skills and the ability to work autonomously

• Ability to work under pressure and handle difficult conversations

• Demonstrated ability to prioritize and work within tight and changeable timeframes

• Ability to challenge the Business Lines in cases where the onboarding capacity cannot handle the current pipeline, able to identify the high priority cases vs the standard ones

• Ability to build and cultivate good working relationships with Business Lines and Clients

• Good interpersonal and communication skills, sense of service, and flexibility are essential requirements

• The position requires effectiveness, team spirit and an ability to work in a fast-paced and demanding environment

• Transversal knowledge of the services and products of the corporate and investment banking sector. Specific knowledge of SG group is an advantage

• Eagerness to learn and to keep abreast of AML/KYC latest issues and requirements

• Fluent in written and spoken English, Mandarin, Cantonese. Other languages are a plus