L3 Voice Ops / Voice Recording L3 Voice Ops / Voice Recording …

Cornerstone Global Partners
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Cornerstone Global Partners
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
L3 Voice Ops Primary Responsibilities: · The candidate will be responsible to support the China Voice infrastructure, including Incident, Problem, and Change Management ; · Voice Services include:
 

o Trading telephony (BT ITS and/or IPC Trading Telephony);

 

o Intercom (SpeakerBus);

 

o Standard telephony (Cisco IP Telephony 11.x);

 

· The successful candidate should be able to identify specific improvements within Network Services standards or processes and work with other ENS teams to take action on;

 

· Successfully receive technical escalations and independently provide solutions to resolve high impacting network incidents. Expertly conduct root-cause analysis for major problems and drive the troubleshooting to resolution;

· Oversight of the onshore provided L1/L2 support desks;

 

· Point of escalations for onshore Level1 and Level2 for incident management;

 

· Communicate with business units during projects and incidents (Severity 1 and 2 bridges);

 

· Operational acceptance of new deployments and create technical documentation for as built environment. (Permit to Operate);

 

· Participate in Regional Support on-call duties in rotation;

 

       

Technical Skills Required:

   

The successful candidate will have 7+ year experience in a similar position in an equivalent Financial Services firm;

 

· Hands-on experience with Voice Technologies;

 

· Voice Network Skills:

   

o BT / IPC Trading systems;

 

o Speakerbus;

 

o Cisco IPT;

 

?Jabber, Expressway

 

o Avaya Communication Manager;

 

o Avaya Session Manager and Iconf;

 

o Strong knowledge and experience with VoIP technologies (H.323 & SIP);

 

· A strong knowledge of data networking principles;

 

· Financial Market Data, Client and Exchange connectivity is a strong plus;

 

       

       

Soft Skills Required:

     

· Excellent Incident / Troubleshooting skills;

 

· Ability to prioritize along with very good time management skills;

 

· Desire to learn and adapt to new technology;

 

· Excellent interpersonal skills;

 

· Excellent problem solving skills;

 

· Ability to participate as part of a team;

 

· High level of initiative, proactive approach;

 

· Ability to work in a team and global environment;

 

· Sense of ownership/accountability;

 

· Flexible and adaptable to meet the team needs;

 

· Honest, hardworking and reliable;

 
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