Lead Digital Analyst - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 19 May 18 2018-05-19

Lead Digital Analyst - Retail Banking and Wealth Management

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Lead Digital Analyst.

Principal responsibilities

  • Leading requirements activity to facilitate elaboration of customer and business user stories.
  • Bridging the gap between SMEs from products, propositions, markets, business and delivery teams.
  • Sourcing and interpreting data and insights to underpin the feasibility and design of digital features and functions.
  • Collaborating with other Digital teams working in an Agile environment to deliver more features faster.
  • Leading, supporting and coaching Digital Analysts which may involve line management responsibilities.
  • Work with Product Owner and Digital Product Manager and Pod and Scrum team members to generate ideas and shape outcomes
  • Leads planning activity across the Requirements management within Agile environment to optimize use of resources


Qualifications
Requirements
  • Very strong analytical ability and problem solving skills, excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer and operational considerations.
  • Experience of managing a team leading requirements activity to support the delivery of digital products and features across regions and markets
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues.
  • Experience of User Centred Design methodology
  • Leadership experience in Scaled Agile and Agile, process improvement and LEAN thinking environment
  • Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations.
  • Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.
  • Experience of relevant systems like JIRA, Confluence, APIs, AEM
  • Ability to lead and influence
  • Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
  • Respectful of different cultures, working with colleagues from across all 5 regions
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.