• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-03-21

Lead Digital Analyst - Retail Banking and Wealth Management

  • Full time
  • Hong Kong
  • 21 Mar 19

Lead Digital Analyst - Retail Banking and Wealth Management

Some careers prize diversity more than others.
If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Lead Digital Analyst.

Principal responsibilities
  • ​Leading requirements activity to facilitate elaboration of customer and business user stories.
  • Bridging the gap between Subject Matter Experts from products, propositions, markets, business and delivery teams.
  • Sourcing and interpreting data and insights to underpin the feasibility and design of digital features and functions.
  • Collaborating with other Digital teams working in an Agile environment to deliver more features faster.
  • Leading, supporting and coaching Digital Analysts which may involve line management responsibilities.
  • Leadership accountability for recruitment, onboarding, development and as required, performance management for Digital Analysts working across HSBC Digital Solutions
  • Accountable for leading customer and business requirements activity for digital products.
  • Contributes to creation or evolution of Digital Product roadmap development in conjunction with Product Owner or Digital Product Manager
  • Work with Product Owner or Digital Product Manager and Pod or Scrum team members to generate ideas and shape outcomes
  • Lead creation of business and technical epics and writing user stories with robust acceptance criteria using BDD or TDD
  • Support the Product Owner or Digital Product Manager to manage and prioritise Product backlog
  • Lead in-depth analysis of customer journeys and functionality to support effective solution design and ensuring digital deliverables are customer ready
  • Leads planning activity across the Requirements management within Agile environment to optimize use of resources
  • Helps define and track metrics and Key Performance Indicators for the digital product
  • Lead highly collaborative working with all other Digital and Senior Web Developer teams within HSBC Digital Solutions to co-author User Centric Design deliverables in line with appropriate methodology.
  • Leadership, support, coaching and development for Digital Analysts contributing to a high performance Digital Analysis discipline.
  • Drive liaison with relevant parties and other Cross Functional Teams to understand impact of integrating change to their roadmaps and deliverables
  • Adhere to Digital governance procedures within discipline
  • Monitor and control quality output
  • Identify key risks, issues and interdependencies and provide appropriate mitigation strategies or escalation as appropriate.
  • Support audit or independent programme assessments as required.
  • Ensure HSBC is not put at any operational or reputational Risk.


Qualifications
Requirements
  • Possess strong analytical ability and problem solving skills, excellent attention to detail and the ability to see things through to completion.
  • Ability to quickly understand customer and operational considerations such as risk.
  • Experience of managing a team leading requirements activity to support the delivery of digital products and features across regions or markets
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues.
  • Experience of User Centred Design methodology
  • Leadership experience in Scaled Agile or Agile, process improvement and LEAN thinking environment
  • Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations.
  • Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.
  • Experience of relevant systems such as JIRA, Confluence, APIs, AEM
  • Ability to lead and influence
  • Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
  • Respectful of different cultures, working with colleagues from across all five regions North America, Latin America, Middle East, Asia Pacific and Europe

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.