• Competitive
  • Hong Kong
  • Permanent, Full time
  • Citi
  • 2019-02-23

Lifestyle Concierge, Cards

Lifestyle Concierge, Cards

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong
  • Education: Bachelor's Degree
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18065003


Description

  • To act as a single point of contact of selected top-tier discerning cardholders
  • To provide proactive and tailored account management.  This includes providing exceptional Lifestyle Concierge and account related services (with support from external vendors) to Citi's ultra-high net-worth clients, ensuring clients' needs are met and exceeded (where possible) in order to deliver a highly memorable and valuable experience
  • To work closely with the Affluent Product and Marketing team, Citigold Private Client Relationship Managers and CitiPhone in order to create a superior product for super affluent segment together, by providing continuous customer feedback on the product and services
  • To liaise and monitor the services provided by external vendors to ensure delights at reasonable cost


    Qualifications

    • Minimum degree holder or higher with a minimum of 5 years in marketing and/or team sales and service management experience
    • Relevant experience in servicing affluent customers a must
    • Fluent and articulate in English, Cantonese and Mandarin
    • Working knowledge of Chinese dialects, Japanese or European languages will be a plus
    • Proficient in MS Word and Excel and the ability to learn new systems quickly
    • Outstanding problem solving skills with the ability to resolve complex customer service enquiries in a prompt, courteous and professional manner
    • Strong attention to details and administrative capabilities
    • An ability to demonstrate strong empowerment and decision making skills with excellent verbal and written communication
    • Cooperative and work effectively in a team
    • Required to attend events in the evenings and/or weekends
    • A flair for creativity and a genuine interest in travelling, fashion, the arts, music, sports, film and theatre would be an added advantage
    • Ability to understand the lifestyle of affluent segment will be a plus