MAPS FICC: Assistant Vice President, Credit Applications Production Support, Chief Technology Office

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Bank Of America / Merrill Lynch
  • 18 Jul 18 2018-07-18

MAPS FICC: Assistant Vice President, Credit Applications Production Support, Chief Technology Office

About Bank of America Merrill Lynch:
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World
Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies.

Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion mission.

Bank of America Merrill Lynch is an equal opportunities employer.

Position Description
Background: This role is for a junior team member for the Credit Support team, based in Hong Kong, and supporting the Credit Trading business in the Asia Pacific region (Hong Kong, Japan, Singapore). The role is the first line support of technical issues encountered by the trading desk, and requires constant communication/contact with the trading desk, and other support partners. The role requires a mix of technical and business knowledge. A good understanding of the applications being used, and the business terminology and reason for use of those applications. The Credit Trading desk are primarily involved with Credit Default Swaps (CDS), and Corporate Bond trading Responsibilities:

Key Responsibilities

  • Provide technical support on trading applications
  • Troubleshoot issues on all associated applications and run bridges during incidents insuring all required individuals are on the call and are actively seeking to resolve the issue(s)
  • Act as main contact with Development team to resolve recurring issues and build enhancements to improve the client experience, actively manage both bug and enhancement lists.
  • Document and maintain procedures used to resolve issues
  • Reporting regular updates to the business and management as required
  • Train internal users on applications

Key Requirements
  • Excellent verbal and written communication skills
  • Ability to multi-task and effectively manage time amongst conflicting priorities
  • Positive and proactive attitude
  • Ability to code small applications/tools
  • General knowledge of the debt market and credit products in use (desirable)
  • 1 to 2 years work experience in the financial industry (desirable)

Posting Date: 12/07/2018
- Hong Kong

Full / Part-time: Full time
Hours Per Week: 40