Manager, Customer Communications - HSBC Insurance

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 23 Sep 18 2018-09-23

Manager, Customer Communications - HSBC Insurance

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong's largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.

We are currently seeking a high caliber professional to join our team as Manager, Customer Communications.

Principal responsibilities

  • ​Independently manage the development of product related form artifacts and collaterals to ensure smooth delivery and complied with all regulations
  • Implement product initiatives such as new product launch and product enhancement through defining scope of work, identifying key stakeholders, ensuring appropriate engagement, implementation, resolving project issues and delivery
  • Facilitate effective frontline sales process and backend operations with quality deliverables
  • Suggest improvements and escalate issues as and when operation issues are identified
  • Establish comprehensive product communications development processes and policies, and ensure support from all the key stakeholders for smooth implementation
  • Perform and maintain appropriate development progress status update to facilitate review and successful implementation
  • Ability to handle multiple projects within tight schedule and deliver in an organized manner

  • Minimum of a bachelor's degree in business studies with a background in marketing or finance or insurance is preferred
  • Relevant experience in a marketing role, ideally has worked for a banking or financial institution with past track record in the development of product related form artifacts and collaterals to different customer segments via multiple distribution channels
  • Strong product knowledge in insurance and wealth management products
  • Proven analytical, planning and strategic management experience within a product, marketing and strategy function or equivalent
  • Proven experience of supporting to a diversified team with multiple objectives
  • Highly effective communication, negotiation and interpersonal skills, with excellent relationship building and stakeholder management skills
  • High levels of energy and enthusiasm, with the ability to influence and engage in a positive and inspiring manner
  • Ability to translate technical product offerings into customer friendly selling propositions
  • Strong communication and writing skills in both Chinese and English, is a must
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.