Manager, Market Conduct Manager, Market Conduct …

Prudential Hong Kong Limited
in Hong Kong
Permanent, Full time
Last application, 25 Oct 20
Competitive
Prudential Hong Kong Limited
in Hong Kong
Permanent, Full time
Last application, 25 Oct 20
Competitive
Manager, Market Conduct
At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone's ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Conduct investigations on sales force related misconducts, handle requests from regulators relating sales misconduct complaints and perform regular monitoring on sales activities of sales force so as to identify, manage, minimize and mitigate compliance risks, and to ensure compliance with regulations, codes, Group and PCA policies.

Accountabilities:

1) Investigation of customer complaints / non-customer complaints which are related to sales force:
  • Responsible to assign the cases to subordinate as appropriate;
  • Conduct investigation with agent/sales staff; and agent's/sales staff's uplines for explanation and statement;
  • Interview relevant parties for investigation purpose, where necessary;
  • Liaise with all relevant parties on any findings;
  • Provide fact summary including finding and recommendation for management review
  • Review draft reply letters;
  • Feedback sales forces' / business lines' concerns on company guidelines and procedures;
  • Identify irregular complaint trends and provide compliance advice to strengthen internal controls and/or improve operating procedures; and
  • Review and oversee the cases handled by subordinate.


2) Investigation of sales force cases received from other sources (PCA Confidential Helpline / compliance hotline / report from agency, etc.)
  • Conduct investigation with agent/sales staff; and agent's/sales staff's uplines for explanation and statement; and
  • Prepare investigation report for management and PCA.

Disciplinary action:
  • Liaise with relevant stakeholders in setting up the Disciplinary Policy for sales channel;
  • Ensure that the disciplinary action on agency is recommended according to the prevailing disciplinary policy; and
  • Prepare reports to seek management approval on disciplinary actions on sales force.


3) On-going monitoring related to financial crimes:
  • Design and develop effective MIS for agent fraud detection;
  • On-going review of agent fraud detection MIS and conduct further investigation where necessary;
  • Regular reporting on investigation for management review; and
  • Identify irregular trends and provide compliance advice to strengthen internal controls and/or improve operating procedures.


4) Prepare management reports (e.g. relevant section in Monthly Compliance Report, reporting of significant cases to Compliance Committee, etc.). Liaison with law enforcement body on cases requiring Prudential's assistance in their investigation.

Qualifications:
  • Degree holder in Accounting or Business Administration; Certified Fraud Examiner is an advantage.
  • Minimum of 5 years' experience in compliance/audit. Work experience in law enforcement body is an advantage.
  • Fluent in both spoken and written English and Chinese
  • Fluent in Mandarin
  • Good knowledge in life insurance products

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