Manager, Process Re-engineering (Operations Transformation) Manager, Process Re-engineering (Operations  …

China CITIC Bank International Limited
in Hong Kong
Permanent, Full time
Last application, 29 Jul 21
Competitive
China CITIC Bank International Limited
in Hong Kong
Permanent, Full time
Last application, 29 Jul 21
Competitive
Posted by:
Rachel Chan • Human Resources Officer, Business Partner
Posted by:
Rachel Chan
Human Resources Officer, Business Partner
• Support strategic and tactical initiatives • Act as Change Agent on all transformations • Provide support to the taskforce / project team

Job Purpose

The role is to support strategic and tactical projects within Operations Management Group and Bank-wide.  The person needs to support improvement on end-to-end operational cost, efficiency, quality, standardization with consideration of risk and control for the Bank.  Keep abreast of the development of technology, good market practices and regulatory requirements to lead the initiatives that support the Bank’s strategy and business growth.

Key Responsibilities

  • Support on strategic and tactical initiatives and collaboration amongst Business units and Support units
  • Understand the alignment between Bank-wide / Operations / Corporate Services on transformation initiatives
  • Support the taskforce / project team from project scope, plan and executable actions for cost and operational efficiency, standardization and business growth
  • Act as Change Agent on all transformations and initiatives with involvement from the Group
  • Understand needs and concerns of business units and Operations units, identify areas for improvement in regard to cost optimization, operational efficiency and customer satisfaction, and convert opportunities into execution
  • Provide support to the taskforce / project team to formulate project plan, and fulfill compliance and risk control requirement, efficiency improvement and customer experience

Requirements

  • Degree holder or equivalent
  • Minimum 6 years of banking experience, preferably with frontline or operations experience in process design, project management and operational risk management
  • Good understanding in both the business products and technical aspects of system platform
  • High awareness of both quality and risk, especially compliance-related risk and security issues
  • Good Project management skills with Six Sigma Green Belt or above
  • Good command of both written and spoken English and Chinese
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