Manager / Senior Manager, Complaint Handling, Banking

  • HKD40000 - HKD55000 per annum
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Ambition Hong Kong
  • 12 Jul 18 2018-07-12

an excellent opportunity has arisen for a complaint handling professional to join a complaint handling team in retail banking....


Our client is a Well-established banking group with diversified businesses in Wealth Management, Retail, Corporate banking. With their continuous expansion, an excellent opportunity has arisen for a complaint handling professional to join their complaint handling team in retail banking.

Report directly to the Head of Compliant handling, you will be the key member of the team to ensure verbal and written complaints are handled professionally according to services quality standard, internal policies and regulatory guidelines. You will perform investigation and analysis on complaints cases and liaise with internal stakeholders to identify areas of improvement. You will maintain complaints handling system and generate management reports. You will also provide compliant handling training to junior staff.
To qualify, individuals must possess:

  • Bachelor degree or above in related discipline
  • Minimum 7 years' experience in compliant handling/ service quality management/ customer services, preferably gained in banking and/or financial services industry
  • Strong analytical, interpersonal and communication skills
  • Excellent command in spoken and written English, Cantonese and / or Mandarin


Contact Monique Yeung on (852) 3103 4339 / monique.yeung@ambition.com.hk or APPLY NOW by clicking the button below quoting reference number MY 223918
Data provided is for recruitment purposes only
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