Officer, Business Services, Client Services - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 18 Jul 18 2018-07-18

Officer, Business Services, Client Services - HSBC Operations, Services and Technology

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Officer, Business Services, Client Services.

Principal responsibilities

  • Provides support to the Private Bank Hong Kong and Private Bank Singapore booking centres in delivering high quality client service to customer base.
  • Provides support on processes associated with client transactions including new account openings, general account maintenance, customer account changes and account closings.
  • Provides support for processes associated with tax regulatory initiatives including Qualified Intermediary, Foreign Account Tax Compliance Act, Common Reporting Standard.
  • Complete the daily works, project and assignments within the schedule and deadlines.
  • Achieve compliance with all Group Standards, Global Private Bank and local business procedure and guidelines
  • Ensure all client records are maintained , adhering to required standards for record keeping and data protection
  • Achieve compliance for client tax reporting programs for all account holders
  • Maintain the highest standard of excellence in client service by attending to client enquiries and requests.
  • Prompt and appropriate action taken to address feedbacks and complaints from the Relationship Managers and customer on account maintenance and servicing issues.
  • Provide operational support for client tax reporting programs including Qualified Intermediary, Foreign Account Tax Compliance Act, Common Reporting Standard and Tax Transparency
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
  • Build and maintain positive and productive working relationship within the team


Qualifications
Requirements
  • Diploma or degree holder preferably with working experiences in Account Opening service, Know Your Customer and Anti Money Laundering related roles.
  • Knowledge of regulatory and documentation requirements of various types of account opening.
  • Good communication skill and interpersonal skill.
  • Good problem solving and time management skills
  • A good team player with drive for success and achievement
  • IT Skills and knowledge of Microsoft Office Application
  • Proficiency in written and spoken English and Cantonese
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.