Officer, Client Service Delivery Officer, Client Service Delivery …

Sun Life Hong Kong Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Sun Life Hong Kong Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Officer, Client Service Delivery
At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Job Description:
  • Handle customer enquiries via hotline and walk-in services
  • Conduct various outbound calls with documented protocols
  • Liaise with internal departments, channels and customers on replies to enquiries and required documents
  • Handle complicated complaints from all channels, record the case details, carry out investigation and liaise with relevant parties to obtain information for decision making, propose resolutions / seek approval from senior level as required
  • Handle bilingual written inquiries
  • Support newly joined junior staff on customer service skills, system and daily operations
  • Participate in customer service-related projects and provide recommendations to improve work processes and service level of the team
  • Diploma or above in any discipline
  • Minimum of 4 years in client service with good knowledge of insurance industry preferred
  • Holder of IIQE paper 1, 3 and 5 is preferable
  • Strong team player with positive attitude
  • Client-centric with good communication and interpersonal skills
  • Detail-minded, multi-tasked and able to work under pressure
  • Good spoken and written English & Chinese (both Cantonese and Mandarin)
  • Good PC skills in MS Office
** Candidate with more experience will be considered as Senior Officer, Client Service Delivery.**

We offer attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.
We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)

Job Category:
Customer Service / Operations
Posting End Date: