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Officer, Presentation & Graphics Senior Designer

Citi Hong Kong
Posted 2 months ago Permanent Competitive
Officer, Presentation & Graphics Senior Designer
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi's Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi's strategy by providing services, technical solutions and infrastructure across the bank

We're currently looking for a high caliber professional to join our team as Officer , Presentation & Graphics Senior Designer - Hybrid (Internal Job Title: Ops Sup Intermediate Analyst- C11) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
  • We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
  • We empower our employees to manage their financial well-being and help them plan for the future.
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
  • We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
  • We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
In this role, you're expected to:
  • Proactively engage with clients to take detailed specifications and work briefs and then ensure such instructions are recorded for global designers to use
  • Act as the integral link between clients and designers. Record and summarize client instructions for designers and brief them of client requirements, if needed
  • Ensure a positive experience for our clients through clear communication over email/phone/chat and efficiently addressing queries and requests
  • Liaise with global clients (Bankers) in a professional and helpful manner, and proactively manage their expectations and project deliveries.
  • Effectively use our workflow tool and adapt to existing workflow procedures
  • Coordinate with global workflow and intake coordinators to help estimate client work requests, primarily in Chinese language
  • Help engage with Hong Kong and regional clients to manage expectations on project deliveries
  • Manage workflow for a Presentation & Graphics Services Center and take work briefs from global clients (Bankers), negotiate deadlines, estimate work requests and plan shift wise project delivery plans. Also, monitor the project delivery dashboard for your shift and ensure every client receives professional advice and exceptional service.
  • Apply project management to assist operational projects as assigned
    Resolve varied and complex issues using professional judgment, discretion, and business expertise
  • Acts as SME to senior stakeholders and /or other team members.
    Produce high-quality design work including presentations in a range of formats Concept designs, draft and final page layout designs, Video and photo editing, Data visualization, graphs, charts, typography, infographics Asset creation - illustrations, icons, etc.
  • Working as part of the graphics and presentations team in a busy 24/7 department that produces pitch book materials and other marketing collateral.
  • Work alongside Project Coordinators and/or Creative Director on design projects
  • Take a slide / presentation and present it through a simplified and graphical layout
  • Assist with the production of pitch book materials using MS Office packages and offer conceptual and visual solutions to enhance client materials
  • Communicate with senior-level clients in order to understand their concepts and interpret them visually. Presentations are frequently created for multiple purposes, so the designer should be able to shift gears and adapt to different requirements.
  • Support the production of presentations using the clients' proprietary template, the necessary training will be provided.
    Ensure work adheres to all best practices and style guidelines, unless otherwise specified and work toward 100% accuracy against style and brief.
  • Organize work effectively to ensure deadlines are met
    Work to continually improve your knowledge of the core software applications and provide testing, piloting and support in line with business requirements.
    Proactively raise creative ideas and emerging trends in line with the business objectives
  • Ensure that a smooth handover occurs with Presentations colleagues, as well as design teams
    Escalate any staff or client issues, which may result in complaints or staffing problems in a timely manner
As a successful candidate, you'd ideally have the following skills and exposure:
  • Extensive experience (at least 4 years) in creative support within a corporate, service-oriented environment, ideally in a financial institution
  • Experience of proofreading presentations within a financial environment
  • Advanced knowledge of industry standard graphic design applications
  • Advanced knowledge (work experience of at least 4 years) of Adobe Creative Suite (i.e. Illustrator, Photoshop, InDesign, Acrobat Professional)
  • Advanced knowledge (work experience of at least 4 years) of Microsoft Office (PowerPoint, Excel and Word)
  • Work on shift - Mon-Fri 7am-4pm or 10am-7pm HKT. On rotational basis work as backup for Sunday shifts (12p-9pm). This will be required only a few times a year
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei
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Job Family Group:
Operations - Core
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Job Family:
Operations Support
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting
Job ID  24733726
ABOUT COMPANY
Hong Kong
Accounting & Finance
Citibank Hong Kong has a network of 48 branches spread over Hong Kong Island, Kowloon, New Territories and Macau. Citibank’s parent company, Citigrou...
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