Officer / Clerk, Customer Service & Operations (securities market) – Retail Banking

  • Negotiable
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • 05 Sep 18 2018-09-05

To provide customer service and to perform HK & US securities market operations.

Job Description:

  • Provide customer service and handle customer enquiries for all securities accounts related issue
  • Perform HK & US securities market operations including market opening and closing, securities settlement, corporate action issues such as dividend payment, scrip dividend, rights issue, stock conversion issue, eIPO for HK securities, client’s Settlement Instruction (“SI”), etc., and liaise with custodian and trade counterparties for all operations issues
  • Handle daily securities account open and close account issue through system processing
  • Answer compliance queries as raised from SFC as well as the settlement of stock disclosure issue in respect of the SFC Section 329
  • Operate ad hoc duties as assigned by the supervisor


  • University degree or above in Engineering or Information Technology as well as Holder of SFC Type 1 and 4 License are preferred
  • Candidate with less working experience is also considered.
  • Able to work independently, flexibly and under pressure
  • Strong sense of responsibility and be able to work in a team
  • Good command of spoken English, Putonghua and Cantonese
  • Might require to attend on night shift or HK public holiday in line with the US securities market dealing time