Operation Manager, KYC Operations - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 19 May 18 2018-05-19

Operation Manager, KYC Operations - HSBC Operations, Services and Technology

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Operation Manager, KYC Operations .

Principal responsibilities

  • Support Global and country initiatives of KYC Operations to support the Customer Due Diligence to Existing To Bank customers.
  • Lead the offshore team to implement the new processes and procedures for Global Standards, Customer Due Diligence and other remediation process.
  • Build Subject Matter Expert knowledge in Global Service Centre to support the increasing service demands and process migration for Retail Banking and Wealth Management.
  • Manage the KYC Operation process revamp and other remediation projects for Retail Banking and Wealth Management in response to Global Standard and Regulatory requirement.
  • Ensure all documents and maintenance sent to Global Service Centre to perform the KYC operation process are completed in line with global standard and regulatory requirement.
  • Contact internal and external customers on issues arising from the processing and generate solutions to resolve the issues.

  • University degree with proven experience in general banking services and good knowledge of customer accounts and maintenance
  • Possesses related experience in Hong Kong Monetary Authority Anti Money Laundering and Counter Terrorist Financing regulatory requirements
  • Ability to work well under pressure and accept new challenges
  • Good capability to cope with competing customer situations and tight deadlines
  • Proactive and self motivated approach with the ability to work independently
  • Strong communication, interpersonal and problem solving skills
  • Good spoken and written English and Chinese including Mandarin language skills
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.