PayMe UX Lead - Wealth and Personal Banking PayMe UX Lead - Wealth and Personal Banking …

HSBC
in Hong Kong
Permanent, Full time
Last application, 15 Jan 21
Not Specified
HSBC
in Hong Kong
Permanent, Full time
Last application, 15 Jan 21
Not Specified
HSBC
PayMe UX Lead - Wealth and Personal Banking

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

  

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

 

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

 

We are currently seeking a high calibre professional to join our team as a PayMe UX Lead.

 

Principal Responsibilities

  • Help define and drive the future of PayMe from HSBC. Be a part in identifying product strategy and envisioning the ecosystems and inspire teams to push the boundaries of what’s possible. Provide a clear vision of the future of UX for the services.
  • Oversee quality of design solutions as they related to UX and Interaction Design.
  • Elevate and strengthen UX Design as a practice.
  • Own UX craft and capability output across the program and ensure project deliverables is of the highest quality.
  • Provide individual and team-level coaching and feedback as it relates to UX Design.
  • Collaborate with UI team, Data and Insights, User Research, CX team and product management to understand user needs, identify design opportunities and create meaningful product experiences.
  • Drive a human-centered design process that spans all phases of development.
  • Frame design solutions and explain thinking and rationale in a compelling way.
  • Enhance PayMe’s overall customer experience to create positive impact on people’s perception of the brand
  • Be the gate keeper in ensuring the UX is intuitive and consistent across journeys
  • Ensure design principles and aligned UX are clearly translated and articulated in the artifacts

Requirements

  • University graduate.

  • Solid years of experience in UX and Digital Design

  • Hands on management experience and line management experience; supporting and developing others

  • Experience in driving process, goals, strategy, vision, methodology, Internal and external relationship management

  • Working with senior management to drive efficiency

  • Working under pressure, flexibility to redesign solutions in the face of ongoing change and iterative development, coordination of a diverse suite of stakeholders, optimization of resources against complex technical deployment

  • Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.  

  • Demonstrates leadership on regulatory and compliance matters.

  • Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control. 

To be considered for this role, the relevant rights to work in Hong Kong is required.

You’ll achieve more when you join HSBC. 

www.hsbc.com/careers 

 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

Issued by The Hongkong and Shanghai Banking Corporation Limited.



Company Overview

HSBC is one of the world’s largest banking and financial services organisations. We serve more than 39 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 66 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.

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