Policy Administration Officer - HSBC Insurance

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 17 Aug 18 2018-08-17

Policy Administration Officer - HSBC Insurance

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong's largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.

We are currently seeking a high caliber professional to join our team as Policy Administration Officer .

Principal responsibilities

  • Prepare business correspondence to clients and handle complaints
  • Follow up all complicated or special cases referred by processing center, including provide solution for them or communicate with sales channel or customers
  • Handle and response Policy Service Financial Change Requests submitted, contact with internal staff and external customers to provide excellent services
  • Quality checking on policy service outputs of processing center such as letters, reports and payment authorization
  • Handle financial change exception reports and process changes when necessary
  • Manually handle tasks that no system support
  • Countercheck daily payment report due to system deficiency on accuracy before pass to manager for approval
  • Liaise tasks related to autopay collection and dishonor processing

  • University degree in Business or related discipline
  • Relevant experience from Life Insurance industry
  • Good analytical and problem solving ability
  • Sound technical knowledge of Life Insurance operations and systems
  • Proficient in written English and Chinese
  • Strong computer skill particularly in Chinese word processing and Microsoft excel
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.