Private Wealth Management Asia, Branch Administration Management - Business Manager, Hong Kong Private Wealth Management Asia, Branch  …

Morgan Stanley
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 27 Mar 20
Morgan Stanley
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 27 Mar 20
See job description for details


Morgan Stanley Private Wealth Management provides highly customized financial advice, investment solutions and brokerage services to ultra-high net worth individuals. Individuals, families and foundations. As Morgan Stanley’s premier service for individuals and families with significant means, We specialize in providing our clients with custom-tailored financial solutions and a level of sophistication and access to expertise and investments typically reserved for large corporations, financial institutions and governments.

The Business Manager is responsible for a wide variety of functions including people management, business supervision and growth facilitation for Morgan Stanley Private Wealth Management. The Business Manager also has accountability for maintaining a control environment through adherence of business ethics and practices and adherence to all applicable laws, Morgan Stanley policies, and other regulations.

Duties & Responsibilities


- Manage Client Service Representatives (“CSR”) to provide first class experience for our Clients.
- Build trust and rapport with CSR, provide ongoing engagement, motivation, performance evaluation, coaching and on-the-job training to support staff development and career growth.
- Act as the first point-of-contact for issues handling, advice and inquiries from CSR.
- Drive effective collaboration and develop strong working relationships with all Business Support Teams and Partners.


- Liaise with Business Unit Risk Management “BURM” and Legal & Compliance Division “LCD” to ensure the Bank is strictly adhered to all internal policies & procedure (“P&P”) and supervise the day-to-day activities of the Sales team to promote a strong culture of risk awareness.
- Continue to seek improvement through issue resolution and consolidate feedback from the Sales Team to enhance existing process/platform, identify key risk areas and adopt action plans of our control process.
- Assist in the development, implementation and ongoing maintenance/update of supervisory framework.
- Draft, review, maintain and update P&P, communicate updates on new or improved workflows/procedures, provide training and guidance to the Sales Team.
- Engage with BURM, LCD and the Sales team in internal/external audits and regulatory inspection, Compliance testing assignments and also Risk and Control Self-Assessments.
- Handle customer complaints and errors, and provide resolution/recommendation to ensure appropriate supervisory oversight is maintained.
- Identify and troubleshoot complicated issues relating to trade execution, booking, and settlement & funding to reduce operational risk and prevent loss.


- Support the Sales Manager and Branch Manager on growth and control initiatives (e.g. strategic planning exercises and regulatory reviews) to improve branch efficiency, reduce operational errors, create a proper control framework within the branch system and assist in optimizing revenue opportunities where possible.
- Drive , facilitate and participate in regional projects (e.g. support new product approvals, rollout of new application, enhancements) impacting the Sales team to ensure a profitable business framework with strong internal control standards.
- Track KPIs and prepare monthly reports/presentations for senior management including key benefits and impact of all the business management initiatives (e.g. account opening support, trade execution support, complex transaction facilitation).


Qualifications / Requirements

  • Knowledge of investment products, industry regulations and best practices
  • Knowledge of client investment suitability requirements
  • Ability to identify and resolve issues and escalate as necessary
  • Demonstrate effective presentation, writing and analytical skills
  • Exceptional interpersonal, organizational, negotiation and conflict resolution skills
  • Ability to multi-task and operate in a dynamic environment
  • Effective written and verbal communication skills in English and Cantonese/Mandarin

Education and/or Experience Qualification

  • Bachelor’s degree required
  • Minimum 6-8 years' solid experience within Financial Services Industry, relevant experience gained from Wealth Management/Private Banking is highly preferred
  • Prior experience or exposure to business management or project management is a definite advantage
  • Experience in working directly with Senior Stakeholders, risk professionals and regulators is a plus.

Licenses and Registrations (definite advantage)
  • HKMA License - Type 1 & Type 2
  • CPWP

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