Product Governance Manager - Commercial Banking

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 21 Jun 18 2018-06-21

Product Governance Manager - Commercial Banking

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking a high caliber professional to join our team as Product Governance Manager .

Principal responsibilities

  • Support service excellence in payment services by defining services standards and oversee Hong Kong Commercial Banking operational performance delivered by HSBC Operations Services and Technology
  • Support collaboration with frontlines, products, operations, risks stewards to drive the change and development of end to end payments services reengineering initiatives, including identification of root causes, issues solving, and initiatives design
  • Implement and deploy for any payment related changes in Commercial Banking frontline in close partnership with products and service delivery teams.
  • Monitor customer and staff satisfaction on payment process, identify areas of service improvements and identify problem situations and resolve to give maximum customer satisfaction on payment services
  • Ensure effective and appropriate process in place for performance tracking in payment services and conduct regular performance reviews on services performance
  • Support Commercial Banking business lead to work closely with product owners and process owners to
  • Support the design, develop payment process solutions for Commercial Banking customers in Hong Kong to ensure best in class customer experience
  • Participate all payment process design and payment customer experience review and conduct regular analysis on payment activities to improve customer experience
  • Monitor the emergence of new technologies and changing consumer behaviours. Recommend product and process changes when required.


Qualifications
Requirements
  • University level degree in a related discipline
  • Good understanding of Commercial Banking customer needs on payment products, general banking and channels
  • Has solid experience in general banking operations, preferably in Commercial Banking front line customer support role or payment operations supporting Commercial Banking customers
  • Broad knowledge of group direction on compliance and regulatory requirements, sanctions requirement, payment transparency and internal system and processes.
  • Excellent interpersonal and analytical abilities with strong attention to detail
  • Effective written and verbal communication skills and influencing
  • Proven problem solving skills with ability to consider alternative and lateral solutions
  • Strong independent contributor, who is comfortable to work in a self directed mode on multiple assignments.
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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