Production Support Analyst

  • Competitive Remuneration & Benefits Package
  • Hong Kong
  • Permanent, Full time
  • BGC Capital Markets (Hong Kong) Limited
  • 13 Nov 17 2017-11-13

Our Production Support group is a Global Operation with staff in Asia, EMEA and Americas regions supporting the whole front to back life cycle across all Asset classes for BGC and GFI brands. The Production Support team in Asia provides Level 1 & 2 support to all Front Office Trading applications. As we expand rapidly within the Asia-Pacific region, we are seeking suitably qualified professionals to fill this newly opened position in our Hong Kong office.


  • Provide L1 & L2 application support to BGC, GFI and other group companies in HK 
  • Monitor Trading platform components across all Asset Classes
  • Participate in full life cycle of project rollouts (i.e.: Project upgrades, integration projects etc.)
  • Key member to represent the Support group at Change Management meetings
  • Provide maintenance of the Beta environment’s
  • Communicate with customers both in and off-site under a timely and professional manner 
  • Evaluate the efficiency of current monitoring components and take initiatives to improve efficiency  
  • Work collaboratively with the development team ensuring efficient handover of new systems and enhancements
  • Handle business outages and lead investigations to resolve problems independently  
  • Improve our Follow-The-Sun model and work closely with the US and UK offices 
  • Meet with BGC/GFI users as well as major financial institutions when required
  • Ensure Operation risks are identified and gaps closed
  • Occasional support to user requests from other APAC Offices (Singapore, Tokyo and Sydney)
  • Provide staff training and support to new joiners when necessary


  • 5+ years of application support / production support experience in a financial firm
  • Experience in supporting High Frequency trading platforms and able to react calmly and quickly in a volatile environment
  • Good knowledge of multiple financial products (Fixed Income, Foreign Exchange, Derivatives, Futures etc.)
  • Understanding of FIX protocol and exchange connectivity
  • Experience in supporting both UNIX and Windows environment is a plus
  • Knowledge of Citrix is highly desirable
  • Able to multitask, prioritise and work in a fast-paced electronic trading environment
  • Excellent communications in English and Cantonese
  • Strong interpersonal skills with ability to communicate professional from Junior to Board level
  • Good time management and able to work independently 

We offer highly attractive salary and benefits package (life insurance, medical insurance etc.). Please submit your application stating clearly your current salary, expected salary and availability. 

All data collected will be treated strictly confidential and used for recruitment purpose only. We regret that only shortlisted candidates will be contacted