Production Support Engineer Production Support Engineer …

Eames Consulting
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Eames Consulting
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
A US firm is looking to expand their Hong Kong team in hiring a Production Support Engineer to focus on the end user support, Windows System Administration and VMware. This internationally recognized firm aims to provide its customers with the state-of-the-art trading technology and worldwide electronic access.

You will provide 1 st and 2nd level End User Computing (EUC) support, application installations and support for all Regional employees. You will need to participate in Root Cause Analysis (RCA) process for all VMware & Windows problems.

Key Technical Skills & Competencies (Must Have)

  • Enterprise knowledge of VMware vSphere ESXi 6.x and Horizon View 7.x environments.
  • Enterprise knowledge of Windows Server 2008 – 2016 operating systems.
  • Enterprise knowledge of Active Directory / DHCP / DNS / Group Policy in a distributed environment.
  • Strong understanding of TCP/IP, Sub netting, Routing and SMTP concepts.
  • Enterprise knowledge of Windows 7 and 10 Desktop Operating Systems.
  • Design and implementation of Desktop / VDI Image & template management.
  • Enterprise Knowledge of Windows Security Patch Management and application deployment process in physical and virtual environments.
  • Enterprise knowledge of VMware Horizon View, App Volumes and Thin App virtualization environment.
  • Enterprise knowledge of Teradici management or Dell Wyse Management console.
  • Enterprise knowledge of Dell / HP server hardware and data center monitoring tools such as Dell Open server
  • Strong customer service and professional client facing skills.
  • Excellent verbal and written communications skills.
  • Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.

Key Technical Skills & Competencies (Nice To Have)

  • Enterprise knowledge of Windows and 3rd party Patch Management technologies (Shavlik, Manage Engine, etc.)
  • Enterprise knowledge of MDM solutions (Airwatch, Good, Mobile Iron, etc.) is a plus
  • Enterprise knowledge of cloud services such as AWS and Azure is a plus.
  • Experience with SQL and scripting languages such as PowerShell is a plus.
  • Experience with application packaging using Wise Admin Studio or Flexera Admin studio is a plus.

If you are interested in hearing more about this role, please contact for more information.