Production Support Specialist - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 17 Oct 18

Production Support Specialist - HSBC Operations, Services and Technology

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Production Support Specialist.

Principal responsibilities

  • Strong organizational, multi tasking, multi roles and time management skills
  • Flexibility on multi timezones and taking responsibility for all areas of work, as well as weekend release support
    Build solid working relationships with business, clients, traders and external vendors
  • First level support of the Front Office electronic trading applications specifically in relation to client solutions and manage issues until resolution
  • Ensure appropriate monitoring is in place for all solutions
  • Liaise closely with other team members to achieve client solution goals
  • Ability to deliver re usable features for the projects with no negative impact to the production environment
  • Strong risk awareness including identification, mitigation and control

  • Strong experience in Unix, Java, and SQL technologies
  • Experience with Sungard or FIS platform, such as SLC, MDS, SLE
  • Experience with ULLINK platform, such as Bridge, Odisys, Iris
  • Experience with Trading Technologies platform, such as XTrader and SSE
  • Experience of working in a high pressure environment and dealing with global stakeholders across multiple functions.
  • Experience of managing ad hoc requests and changes
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.