Regional Digital Product Lead - Global Private Banking

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 23 Jun 18 2018-06-23

Regional Digital Product Lead - Global Private Banking

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HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.

We are currently seeking a high caliber professional to join our team as Regional Digital Product Lead, reporting into COO, Asia Pacific, Global Private Banking.

  • Responsible for the delivery, on-going success and continuous improvement of one or more digital products and/or platforms.
  • Act as the digital product owner and subject matter expert, facing into a major programme of work within HSBC Private Bank
  • Own the digital product within multi disciplinary agile teams to deliver excellent new products and/or iterations to existing products to meet user needs
  • Create, own and maintain the requirement backlog. Ensure the wider team understand the backlog
  • Establish governance and controls to manage the requirements gathering and business engagement
  • Own the development of wireframes, prototypes and other high/low fidelity tools to clearly articulate the digital product vision and design to stakeholders and team members
  • Drive the UX design to bring your digital products to life, exploiting the wider Private Bank UX framework
  • Reflect the legal, cross border and regulatory requirements into digital product design
  • Define and get business buy in for product definition and delivery approach
  • Interpret user research in order to make the correct product decisions, noting that users do not always know what they want
  • Keep continually abreast of changes to user habits, preferences and behaviours across various digital platforms and their implications for successful delivery of digital wealth services
  • Underpin the delivery and iteration of digital services through effective analysis of qualitative and quantitative user data
  • Work with the HSBC group to establish a framework of Customer Test agencies to deliver global testing
  • Act at the focus for user acceptance and business acceptance of your digital products
  • Disseminate an understanding of the digital wealth marketplace, including best practice, costs, suppliers, methodologies and skills to stakeholders
  • Be actively involved across partner and user communities to promote the department's principles and foster a collaborative approach to solution delivery and engagement.


Qualifications
Requirements
  • Strong understanding of the digital product development process, ranging from requirements and idea inception through to development and execution
  • Experience of working with digital requirements gathering and digital journey mapping, working directly with business stakeholders. Able to articulate how these requirements are elaborated and validated
  • Strong understanding of owning, managing and organising requirements catalogues and processes
  • Able to demonstrate how customer centric thinking is expressed and reinforced through the digital product design processes
  • Strong understanding of digital UX and interaction design
  • Ability to manage 3rd party digital agencies and consultancies
  • Excellent communication skills and an understanding of how global teams need to work to be effective across video conferencing, email, messaging, timezones
  • Understanding of digital product testing desirable
  • Strong understanding of the application of digital technology and its creative application to Banking/Wealth
  • Understanding of how the changing regulatory environment has impacts on the digital product design process
  • Comfortable moving seamlessly between micro detail of requirement gathering and the strategic view of digital strategy
  • Open to occasional travel and attend global calls as required
  • Undergraduate or higher qualification
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