SVP/ ED - Team Lead, IBG Digital & Innovation SVP/ ED - Team Lead, IBG Digital & Innovation …

DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 16 Sep 21
DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 16 Sep 21
See job description for details
Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.
Job Objective:
Digital revolutions are set to change the way we live, work and play. That's why we've spared no effort in ensuring we are at the forefront of this new generation.

Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle.
  • IDEAL is the online banking platform for our corporate customers. As we rapidly move to digitize our last mile journeys, IDEAL will not only support core transaction activities but also customer engagement and capturing of new opportunities
  • This is an exciting opportunity to drive seamless customer journeys to deliver awesome online banking experience end-to-end. Aside from our online banking platform, there is ambition to extend the wow journeys across all (manned and digital) channels to achieve sustained business outcomes that will support long-term growth for IBG Hong Kong
  • From exploring disruptive technologies, understanding changing customer behaviour and capturing developing market sense, this role calls for someone who is energized to transform, manage change and ultimately future-proof our business.
Job Responsibilities:
  • Working with the regional GTS Digital team, actively strategize a Res that can deliver on the promise in terms of meeting customers' evolving financial and adjacent needs and usability which will ultimately, positively impact our bottom line and businesses
  • Monitor market trends, gather market and customer feedback to continuously to enhance product, journeys and propositions on an ongoing basis
  • Explore and propose to create stickiness with addressing customers' adjacent needs with ancillary products and services, either through ecosystem play or through partnerships
  • Keep abreast of new technologies, experiment and recommend investment where necessary
  • Keep abreast of new technologies, experience and recommend investment where necessary
  • Develop deep product expertise to support a rapidly changing business environment
  • Work closely & collaboratively across different teams in Hong Kong and with related regional teams to champion Hong Kong market requirements and prioritization
  • Work closely with regional PMO to ensure on-time and quality delivery. Ensure there is clearly defined program governance
  • Ensure that program is on track; escalate, de-risk and take corrective action as needed
  • Ensure that there is a robust testing regiment and related documentation
  • Ensure that limited resources are well-invested and optimized
  • Manage interdependencies in program. Ensure alignment of deliverables with business outcomes at all time
  • Manage documentation and stakeholders' communications
  • Apply design thinking to ensure that customer journeys offer customer experiences that are joyful and integrated across all touchpoints, for all kinds of customer internactions, transactions and engagements
  • Work with other stakeholders from Product, Implementation Team, Channel Management Operations, Technology, Legal & Compliance, COO and Customer Support Teams to ensure that the journey translates into streamlined and customer-centric processes with manageable risks s
  • Ensure that risk considerations are sufficiently addressed in new processes, introduction of new features and products design in order to meet the necessary internal and external risk & regulatory clearance
  • Manage and monitor exceptional cases and special case handling; conduct timely reviews, modifications and change of processes as needed
  • Ensure that there is a regular forum to review performances and operational risks of related systems, people and processes supporting IDEAL
  • Continue to drive for digitization and process automation and track progress through Digital Scorecard
  • Communicate Digital Channels strategic roadmap, new features /enhancements, process design, value proposition and benefits clearly with clients, our sales teams and partners on an ongoing basis
  • As part of our knowledge strategy, own and drive comprehensive training program with tools that allow both internal and external stakeholders to take on bite-size learning anytime, anywhere
  • Drive or actively participate in the design and development of journey analytics and other dashboards accordingly to Data-driven Operating Model (DDOM) to track performance and generate actionable insights
  • Ensure that customer feedback is actively captured and leveraged for continuous improvements
  • Support digital solution commercialization and internal/external training with related stakeholders
  • Support in conduct environmental scanning, research on latest digital industry trends, covering payments, trade and financing
  • Support in identifying uncover missed opportunities across industries and recommend new digital opportunities for the business
  • Able to think strategically on the products/services that can be jointly created with target industry partners
  • Facilitate discussions with partners to jointly create products and services for customers
  • Support in managing relationships with partners and ensure business targets are achieved
  • Cultivate innovative and customer centric culture and mindset of the workforce through training and insights sharing to enable operating agility and cultural transformation
Job Requirements:
  • University Degree. Between 8 and 15 years of experience in Corporate / SME banking.
  • Leadership - self-starter and motivate to the team, a strong negotiator. Strategic thinking - to deliver business golas and objectives
  • Customer focus - deliver GTS digital propositions to exceed customer's expectations
  • Change and Innovation - constantly thinks creatively to address current and anticipated customer and business needs
  • Knowledge of risk awareness and contraol
  • Teamwork - work collaboratively to achieve GTS goals and the
  • Ability to evaluate value of ideas and transform to action by leveraging best practices change management
  • Strong analytical and problem-solving skills
  • Good presentation and communication skills
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