Senior Business Consultant - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 20 Aug 18 2018-08-20

Senior Business Consultant - HSBC Operations, Services and Technology

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Senior Business Consultant.

Principal responsibilities

  • Build and sustain trusting relationships with internal customers by consistently delivering value add consultancy services.
  • Use key relationships and knowledge of business strategy, trends and key events to identify new consulting engagements.
  • Appeal to customer's viewpoint in order to understand and deliver the most beneficial solutions.
  • Facilitate stakeholders through decisions, consulting them, influencing them and by resolving conflicts and disagreement.
  • Manage and support business development initiatives.
  • Work with the businesses and delivery partners to develop objective, quantitative recommendations that are driven by Return of Investment.
  • Identify and recommend innovative solutions which leverage emerging technologies and solutions but which are pragmatic, implementable.
  • Utilise financial skills to develop a high level business case, considering investment and high level benefits.
  • Assess business health performance including considering external trends and impacts
  • Define activities to manage and mitigate the impact of change on the target operating model
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
  • Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making.
  • Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role.
  • Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
  • Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice.
  • Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise.
  • Contribute to the development, implementation and maintenance of management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
  • Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.

  • University level degree in Science, Business Administration, Engineering or a related field.
  • Have proven experience working as a consultant, ideally on change initiatives, at large complex organizations at a Project or Engagement Manager level or above
  • Proficiency in Change Management methodologies beneficial
  • Good track record of fostering and maintaining best practice solutions and tools to improve and optimise work flow, identify opportunities for synergy and integration, simplify complex processes to maximise HSBC's efficiency
  • Solid experience in managing or supporting others to achieve objectives effectively and efficiently
  • Demonstrated ability to support the definition of a business problem, assess it and develop solutions based on facts and data. Experience with Target Operating Model design work beneficial
  • Excellent facilitation skills and experience in managing stakeholder requirements and design sessions
  • Demonstrated ability to maintain and navigate an organisation using formal and informal networking skills
  • Excellent communication and presentation skills
  • Mandarin skills beneficial
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.