Senior Collector - Debt Work Out - Wealth and Personal Banking Senior Collector - Debt Work Out - Wealth and  …

in Hong Kong
Permanent, Full time
Last application, 16 Nov 20
in Hong Kong
Permanent, Full time
Last application, 16 Nov 20
Senior Collector - Debt Work Out - Wealth and Personal Banking

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Senior Collector - Debt Work Out.

Principal Responsibilities 

  • Critically assess each case where retail customers are found to be experiencing difficulty in meeting financial obligations to the bank
  • Service our customers in a manner that promotes customer belief that HSBC can help them during a period of financial difficulty
  • Provide our customers the confidence that HSBC understands their specific situation and concerns
  • Agree appropriate solutions to meet our customers’ needs, which are positive, sustainable, and based on a clear understanding of each customer’s individual affordability and circumstances
  • In the course of servicing our customers, Collections staff will seek to determine if there are issues of vulnerability and progress special handling of individuals when appropriate.
  • Adhere to regulatory requirements and Collections policies


  • Bachelor Degree or equivalent experience with proven knowledge in credit control services
  • Broad experience within the banking and financial sector with experience and knowledge in risk management, debt workout, and collections system
  • With good command of English and Cantonese
  • Confident in handling telephone conversation with customers and possesses good negotiation skills

To be considered for this role, the relevant rights to work in Hong Kong is required.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Company Overview

HSBC is one of the world’s largest banking and financial services organisations. We serve more than 39 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 66 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.

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