Senior Customer Care Manager - HSBC Insurance

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 19 Sep 18 2018-09-19

Senior Customer Care Manager - HSBC Insurance

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong's largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.

We are currently seeking a high caliber professional to join our team as Senior Customer Care Manager.

Principal responsibilities

  • Manage a team of complaint handlers to provide the resolution of customer complaints
  • Manage the investigation and resolution of complaints
  • Ensure customer complaints are escalated to internal colleagues or regulatory bodies or HSBC
  • Manage the development and implementation of strategies to reduce the number of future complaints
  • Champion the sharing of experiences with concerned stakeholders to improve customer experiences
  • Ensure that the team adhere to prevailing data standards, policies and regulations as well as meeting the Key Performance Indicators


Qualifications
Requirements
  • University Graduates
  • Solid years of experiences in Customer Services, especially in Complaints Handling Life Insurance
  • Background preferred
  • Excellent communication and interpersonal skills
  • Excellent English and Chinese, both written and spoken
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.