Senior Customer Onboarding Manager - Broking Services

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 23 Jul 18 2018-07-23

Senior Customer Onboarding Manager - Broking Services

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Within Retail Banking and Wealth Management, Broking Services provides full investment services in stocks, bonds, currencies, precious metals, commodities and derivatives to retail, corporate customers and financial intermediaries. As a leading full service broker dealer in Hong Kong, our investment services include advisory, execution, risk and portfolio management, custodianship, and margin financing.

We are currently seeking a high caliber professional to join our team as Senior Customer Onboarding Manager .

Principal responsibilities

  • Deployment and integration of Group's Customer Due Diligence at HSBC Broking Services
  • Drive the Customer Onboarding operating model
  • Streamline the Customer Onboarding operations
  • Own the Customer Onboarding policies and procedures
  • Scrutinise country governance for Customer Due Diligence or Know Your Customers for HSBC Broking Services
  • Evaluate Know Your Customers information, including source of fund or wealth, income, liquid net worth, occupation to make recommendation to open and exit accounts


Qualifications
Requirements
  • ​Degree holder, with extensive working experience in the Bank within the Retail Banking and Wealth Management or Brokerage business, Change Delivery or Risk Management
  • Extensive experience particularly on Know Your Customer, Customer Due Diligence, Anti Money Laundering and Sanctions
  • Good understanding of the Functional Instruction Manual, and other external and internal policy related to Retail Banking and Wealth Management or Brokerage business
  • Strong knowledge of products and process in Retail Banking and Wealth Management
  • Proven leadership ability or experience working with and managing large teams with diverse stakeholders will be preferred
  • Strong oral and written communication skills, coupled with stakeholder management skills at the executive level.
  • Demonstrated experience delivering large scale business initiatives across multiple jurisdictions, ideally in the regulatory space within a Retail Banking and Wealth Management or Brokerage business context
  • The ability to assess and determine the appropriate course of action to mitigate execution risk to the business coupled with the ability to explain the business context of issues and risks and the implications of business assumptions or decisions on outcomes. Strong business understanding of Retail Banking and Wealth Management or Brokerage objectives and operating approach as well as Group policies and standards
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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