Senior Customer Relationship Management Manager, Global Insurance - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 19 Jul 18 2018-07-19

Senior Customer Relationship Management Manager, Global Insurance - Retail Banking and Wealth Management

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Senior Customer Relationship Managment Manager, Global Insurance.

Principal responsibilities

  • Develope contact strategy frameworks
  • Develope a set of minimum contact and campaign standards to operationalize the strategy
  • Commercialising insight led contacts through evaluation, deep dives and outlining best practice in terms of deployment
  • Streamline the implementation model and monitoring trends
  • Work with Insurance and Analytics teams to develop new triggers to drive incremental benefit based on customer behaviour data
  • Review current trigger deployment channels and recommending diversification, specifically through Digital
  • Support the development of the Global Insurance Annual Operations Plan to achieve product unit targets, engaging with country Customer Relationships Management teams and aligning lead deployment plans across channels
  • Establish a robust tracking discipline to compare and share best practices across countries
  • Develop key lifecycle contact journeys and implemented globally

  • Regional exposure and previous experience with multi geography team management of Customer Relationship Management
  • Degree qualification in a relevant business discipline in Economics, Marketing, Maths, or Statistics
  • Experience of strategy development, organizational leadership, across specific financial product categories and customer segments
  • Strong technical knowledge of Customer Relationship Management and digital marketing, and market or industry review for strategy formulation
  • Strong leadership and communication skills.
  • Depth of exposure and experience with Customer Relationship Management and digital marketing
  • Proven experience delivering Customer Relationship Management plans
  • Experience in commercialising new Customer Relationship Management capabilities such as real time decisioning
  • Culturally sensitive and understanding of local customer needs
  • Highly numerate and financially literate
  • Highly effective communicator with excellent interpersonal skills

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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