Senior Digital Product Manager - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 17 Aug 18 2018-08-17

Senior Digital Product Manager - Retail Banking and Wealth Management

Some careers shine brighter than others
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Senior Digital Product Manager.

Principal responsibilities

  • Accountable for the end to end customer experience for sales, servicing and marketing of agreed digital products
  • Responsible for alignment of customer experience with other products, channels, and propositions
  • Responsible for delivery of agreed products in digital channels that continuously evolve via consumer test and learn and quickly develop into commercially successful lines of business or experiences
  • Has a clear understanding of customer needs, market trends and mobile first technologies and defines a digital strategy that takes these into consideration
  • Responsible for the definition and development of improvement opportunities across customer experience and digitally native capabilities
  • Refines customer experience for new capabilities in partnership with Group Marketing, Proposition, Multichannel, and other key stakeholders.


Qualifications
Requirements
  • In depth experience of managing digital content at other large scale organisations either within financial services industry or other industry, preferably with a large digital component. Candidate with non-Financial Services background will need to explain how their experience can benefit banking industry. Candidates will be expected to have a track record of successfully delivering tangible improvement to customer experience through digital communication
  • China market experience, preferable if includes other Asian or global markets
  • Deep understanding of agile delivery principles and quality software engineering processes and practices
  • Hands on experience leading product development teams, UX designers, software engineers and QA engineers on projects that touch a range of technical platforms, digital, mainframe, server based
  • Extensive experience with the range of product development and deployment activities including identifying opportunities, product discovery, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
  • Strong understanding of Digital business, while experience with travel, lifestyle, and or other consumer product development is a strong advantage.
  • Proven ability to manage third party partners both in partnership development and as an ongoing partner management
  • Blend of business and technical savviness, ability to drive strategy into action
  • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
  • Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
  • Demonstrates flexibly when addressing shifting or competing priorities
  • Proven ability to influence large teams without direct leadership authority
  • Bachelor's degree or equivalent preferable
  • Strong analytical and presentation skills
  • Energetic, positive attitude and team player
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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