Senior Digital Product Manager - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 23 Sep 18 2018-09-23

Senior Digital Product Manager - Retail Banking and Wealth Management

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Retail Banking and Wealth Management serves more than 38 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Senior Digital Product Manager .

Principal responsibilities

  • Accountable for undertaking Digital Product Management activity, to define best in class digital channel propositions for strategic platforms including Public Website, Internet Banking and Mobile, extending to future channels and devices.
  • The Digital Product Manager will be responsible for providing on the ground Subject Matter Expert support for run ahead requirements and delivery sprints, articulating their product vision, owning requirements and empowered to make decisions on scope and priorities.
  • Day to day responsibility for management of a product backlog and SME support to downstream teams through Release Management, Testing, Maintenance, Continuous Improvement and Measurement.
  • The role holder will develop effective working relationships through full participation in agile sprints working with Scrum
  • Masters, Business and Solution Analysts, Designers and Technical Leads.
  • The Digital Product Manager will also need to build strong relationships with in country teams and global stakeholders to enable understanding and knowledge of global vision and market considerations in order to drive product development.


Qualifications
Requirements
  • ​Digital Product Management experience, owning all aspects of their product from initiation through to optimization.
  • Excellent customer focus, Awareness of User Centered Design methodology, digital customer behavior, sourcing of customer insight and importance of customer testing.
  • Excellent understanding of delivery frameworks particularly hands on experience of working in an Agile sprint team.
  • Subject Matter Expertise of digital channel, including technical, commercial and market considerations.
  • Commercial focus, ability to balance risks and rewards, and maximize cost effectiveness and profitability for the business.
  • Strong analytical skills and the ability to operate effectively with ambiguous and incomplete data.
  • Strong decision making skills, with the ability to make clear judgments based on data and insight and understand the implications.
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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