Senior Executive, Customer Services (Medical Insurance)

  • Compitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Stirling Andersen , EA Licence No: 16S8094
  • 05 Jun 18 2018-06-05

Our client - a reputable Insurer in the market with great career path and company culture. We are seeking for a high caliber who has strong Customer Services skills to join their rapid growing team.

Job Scope:

The incumbent will be responsible for performing various customer service functions through inbound / outbound /face-to-face activities. The successful candidate should be analytical-minded and dedicated in a customer-focused career with strong desire for development in insurance field.

Critical Tasks and Expected Contributions/Results:

  • Liaise with various internal teams and external parties to fulfil customers’ requests
  • Process escalated cases such as complaints or special requests from team members or vendors
  • Support the click-to-chat function by answering queries from our customers on group and individual policy queries
  • Face-to-face contact with customers to handle feedback, service requests and complaints
  • Provide administrative support including reports and correspondences
  • Act as a back-up to receptionist

Experience/Knowledge, Education and Other Requirements:

  • Form 7 / DSE or above with at least 5 years’ customer service experience for Life & Medical Product in call centre, preferably in insurance / banking industry
  • IIQE Paper 1, 2, 3 & 5 is required
  • Experience in handling Employee Benefits / Group Operations Hotline is preferred
  • Experience in delivering service through digital platform will be an advantage
  • Proficiency in English and Chinese Word Processing is a must
  • Strong customer-oriented mindset with excellent communication and interpersonal skills
  • Excellent team player, independent, diligent and responsible, with a positive attitude under pressure
  • Familiar with various MS Office applications including Word and Excel
  • Good spoken English, Cantonese and Mandarin with a friendly and helpful tone
  • Confident in providing excellent customer service