Senior Manager Product Governance and Conduct - Commercial Banking

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 19 May 18 2018-05-19

Senior Manager Product Governance and Conduct - Commercial Banking

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking a high caliber professional to join our team as Senior Manager Product Governance and Conduct.

Principal responsibilities

  • Responsible for the strategic implementation of any new initiatives under Global Product Governance and Conduct
  • Perform Product Governance accountabilities, complete education of key stakeholders such as Product Providers and country teams and establish ongoing governance, including annual recertification of the Global Product Inventory and monitor Commercial Banking Backbook
  • Manage the simplification and embedment of Sales Suitability and Quality requirement. Support the implementation of any programmes within business for effective pre and post sales checking to ensure delivery of fair customer outcomes
  • Manage the pricing governance across the region and work in conjunction with Global Commercial Banking and Product Owners to ensure our pricing delivers fair customer outcomes and balanced exchange of value
  • Drive embedding and awareness of Conduct agenda and to understand and address any challenges faced to play a key role in educating country counterparts on key conduct and culture directive including Conduct Management Information reporting including Balanced Assessment Framework for Conduct . In addition oversee and manage the overall Commercial Banking Customer Complaint Framework

  • Broad commercial banking experience, with solid experience, ideally with an element of this from frontline.
  • Effective negotiation skills, with the ability to influence decision making and decision makers
  • Proven ability to work in matrix management structure
  • Strong analytical and project management skills
  • Ability to work independently without close supervision and collaborate effectively as part of a team
  • Well developed written and verbal communication and interpersonal skills

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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