Senior Officer/Officer, Payment Investigation & Support Senior Officer/Officer, Payment Investigation &  …

DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
See job description for details
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

  • Handle the processing of Investigations, Telecom and transaction screening and related activities
  • Handle the receipt of customer instructions and the confirmation with customers
  • Handle and respond to inquiries / requests from internal / external partners, customers, on transaction processing and related matters
  • Supervise the production of daily dashboard, coordinate control & quality meetings, and supervise the submission of monthly business/regulatory reporting
  • Provide suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuously
  • Perform independent reconciliation / stock checking exercises, e.g. general ledger reconciliation
  • Escalate exceptional / outstanding / suspicious transactions to section manager and other relevant parties for necessary action per the Incident Management Policy
  • Experience in payment operations and remittance processing preferable
  • Knowledge and experience of faster payment, SWIFT and RTGS operations is an advantage
  • Knowledge and experience of regulatory requirements pertaining to payment, remittance processing, e.g. Anti-money Laundering, RMB transactions
  • Accuracy and thoroughness in work
  • Good sense of risk control
  • Good interpersonal and problem-solving skills
  • Good team player, supportive and flexible to take up departmental tasks
  • Good in both written and spoken English.
  • Good PC knowledge and skills
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.

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