Senior Officer / Assistant Manager, Customer Due Diligence Operations – Customer Hotline (1-year contract) Senior Officer / Assistant Manager, Customer Due  …

China CITIC Bank International Limited
in Hong Kong
Contract, Full time
Last application, 03 Dec 21
Competitive
China CITIC Bank International Limited
in Hong Kong
Contract, Full time
Last application, 03 Dec 21
Competitive
Posted by:
Rachel Chan • Human Resources Officer, Business Partner
Posted by:
Rachel Chan
Human Resources Officer, Business Partner
Manage and support Customer Due Diligence (CDD) customer hotline

Job Purpose

  • Manage and support Customer Due Diligence (CDD) customer hotline

 

Key Responsibilities

  • Manage CDD customer hotline and handle enquiries related to CDD reviews
  • Conduct outbound calls to customers for clarification and / or follow up outstanding documents / information for the completion of CDD reviews
  • Act as maker on supporting CDD review related letter generation and customer data maintenance
  • Engage existing personal / corporate customers in the collection of customer information and supporting documentation required for the completion of periodic reviews and trigger event reviews
  • Act as the focal point for CDD information clarification amongst business units, customers, CDD Centre in accordance to the defined contact model
  • Comply with regulatory and the Bank’s requirements for CDD reviews
  • Participate in CDD related process reviews for personal / corporate customers with an aim to comply with regulatory or policy changes, as well as to improve customer experience and service turnaround time

 

Requirements

 

  • Degree holder or equivalent is preferred
  • Minimum 3 years of customer services / call centre and CDD / KYC related experience in banking industry
  • Basic knowledge in personal / commercial banking, and Anti Money Laundering (AML) / Know Your Customer (KYC) regulatory requirements and CDD reviews
  • Hands-on skills on customer services and handling customer enquiries
  • Good command of written and spoken English and Chinese (including Putonghua)

Candidate with checker experience will be considered as Assistant Manager

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