Senior Operations Manager - IT Service Operations Management - Assistant Vice President Senior Operations Manager - IT Service Operations  …

Hong Kong Exchanges and Clearing Limited
in Hong Kong
Permanent, Full time
Last application, 20 Sep 21
Competitive
Hong Kong Exchanges and Clearing Limited
in Hong Kong
Permanent, Full time
Last application, 20 Sep 21
Competitive
Senior Operations Manager - IT Service Operations Management - Assistant Vice President
HKEX strategizes to focus on applyingnew technologies to modernise our core functions in order to enable greaterefficiency in our operations and deliver new services to our market. We arelooking for a strong talent with in-depth IT services management knowledge andexperience to join our Service Operation Management Team under Technology Operations. This role will manage the daily service management activities on ITAsset Management and Service Configuration Management as well as involving in transformationon operational processes using leading ITSM solution.

The IT Service Operations Managementcovers Incident Management, Problem Management, Change Management, Asset Management, Service Configuration Management, Supplier Management and Production Account Management. Candidate has relevant knowledge in these disciplines is anadvantage.

Candidate should have a customer servicemind-set to drive process improvement, push for operational efficiency andvalue.

Job Responsibilities:

  • Performing daily and long-term operational and strategic management of IT Asset Management (ITAM) and Service Configuration Management (SCM)
  • Managing the ITAM and SCM approach
  • Communicating ITAM & SCM approach and procedures to stakeholders
  • Making decisions about IT asset, resources and resource types inclusion in the scope and managing exceptions
  • Ensuring the IT asset lifecycle models and CI models are followed
  • Ensuring the IT asset register and CMDB contains valid data
  • Ensuring the organization's IT assets and CMDB are compliant
  • Performing verification and audit of ITAM and CMDB content; verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions and track them
  • Reporting on ITAM and CMDB compliance
  • Participating in IT asset risk management
  • Liaising with the other IT service management disciplines and ensuring core IT asset events and changes are monitored
  • Optimizing IT asset utilization and reporting related to financial
  • Implementing the key performance indicators to measure ITAM/SCM process efficiency
  • Applying a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle
  • Collaborating with infrastructure teams to determine trends in asset performance
  • Taking part in other ITSOM processes, or as required perform as a back up to maintain operational activities
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