Senior Partnerships Proposition Manager - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 22 Sep 18 2018-09-22

Senior Partnerships Proposition Manager - Retail Banking and Wealth Management

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Senior Partnerships Proposition Manager.

Principal responsibilities

  • ​Discuss with partner, Retail Banking and Wealth Management Product management, Innovation and HSBC Digital Solutions teams, and other functions including risk from inception to MVP and beyond
  • The role holder has primary responsibility for ensuring the proposition features are best in class, simple, easy to use and differentiating.
  • Responsible for championing the executive approval of projects to deliver proposition functionality.
  • Leveraging customer propositions and consumer insights from Customer Value Management, product, competitor review to increase customer engagement across Digital channels for the propositions developed with or for partners to generate additional revenue and lower the cost to serve for the specific proposition.
  • Engage with Software Delivery to construct quality customer experience at improved cost and time to market and increasing Digital P&L.
  • Apply data, metrics and test results from customer reactions to tailor content, digital marketing and customer interactions to improve ROI and customer returns for the proposition.
  • Working closely with Digital Customer Experience and Service Delivery and Partnership Delivery Centre to improve the delivery effectiveness through available digital channels for Customers.
  • Build strong relationships, adopting a joined up approach to execute change at pace with minimum conflict.
  • Be an effective team player through communication, performance management, development plans and reward or recognition practices.
  • Cultivate an environment that supports diversity and reflects the HSBC brand.
  • Build a culture of continuous improvement in customer experience and functionality deployment
  • Drive collaboration within the Regional and Global Propositions, Digital and Wealth teams.
  • Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix.
  • Works in a facilitative manner to build capability in progressing objectives, but does not lose sight of the profitability and productivity outcomes.
  • Actively engages external organisations to understand market trends and seek opportunities for improvement through own team and matrix.
  • Acts in a manner that transparently promotes the organisations values and delivers in an aligned manner.
  • Cultivate an environment that supports diversity and reflects the HSBC brand.
  • Regular review to identify key risks, issues and interdependencies.
  • Determine and apply appropriate mitigation strategies.
  • Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.
  • Ensure regular and positive engagement with key support functions such as Risk, Compliance and HR to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.
  • Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the Retail Banking and Wealth Management strategy through operational practice and planned


Qualifications
Requirements
  • ​Deep understanding of agile delivery principles and quality software engineering processes and practices
  • Hands-on experience in product development and management
  • Experience on projects that touch a range of technical platforms digital, mainframe, server based
  • Extensive experience with the range of product development and deployment activities including identifying opportunities, product discovery, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
  • Strong understanding of Digital business, while experience with travel, lifestyle, and or other consumer product development is a strong advantage.
  • Proven ability to manage third party partners both in partnership development when required, and ongoing partner management
  • Possess a blend of business and technical savvy, ability to drive strategy into action
  • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
  • Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation.
  • Customer focussed, results based approach, able to deliver to deadlines
  • Demonstrates flexibly when addressing shifting or competing priorities.
  • Proven ability to influence large teams without direct leadership authority.
  • Bachelor's degree or equivalent preferable.
  • Strong Analytical and Presentation skills.
  • Energetic, positive attitude and team player.
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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