Senior Trade Support Officer - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 15 Feb 19

Senior Trade Support Officer - HSBC Operations, Services and Technology

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Senior Trade Support Officer.

Principal responsibilities

  • 1 st responder to business covering Helpdesk Hotline
  • 2 nd level desktop support for incident and request
  • Customer education on product use and tools to improve self service and IT efficiency
  • Be involved in and participate in Customer Engagement process.
  • Liaison with in house departments and 3rd party suppliers.
  • Involvement in project implementation.
  • Relocation of desktop IT equipment both within buildings and across sites.
  • Involvement in procurement of hardware and software.
  • Provide support to maintain Business Recovery Hotsite as with production environment
  • Provide support for Remote and Home Working.
  • Provide excellent customer support and maintain effective working relationships with other support teams, other Trading Office areas and external service providers.

  • Experience in supporting Trade Floor Technology.
  • University graduate with a degree in computer science or a relevant discipline preferred
  • Ability to work under pressure, and have the ability to adapt to rapidly changing situations
  • In depth knowledge of standard office tools, such as Excel, Outlook
  • Experience in one or more areas of McAfee Endpoint, BitLocker, MS Windows, SCCM and Scripting, with a good knowledge of IT infrastructures
  • Excellent interpersonal and communication skills in English, Cantonese and Mandarin.
  • Experience supporting a trading floor environment and working in a collaborative team environment.
  • Knowledge of market data services.
  • Good analytical skills to quickly assess situations, their impact and options for resolution.
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.