Senior User Experience Manager ( Digital Banking )

  • 50K - 80K
  • Hong Kong
  • Permanent, Full time
  • Talent Pro Recruitment Company Limited
  • 21 Feb 18 2018-02-21

Lead the team to deliver best in class User Exprence (UX) and visual design for the Bank’s Digital channels, namely public websites, internet banking and mobile; Stay aware of new opportunities, technologies and trends related to the user experience profession; Help to evolve the Design Research practice, pulling in state of the art methods from external and internal expertise. Our client is a leading bank in Hong Kong. They are looking to further build out their Digital Banking department. To deal with this rapidly growing business and with the aim to provide innovative and convenient banking platform for their customers.

  • Plan and execute qualitative and quantitative user research studies
  • Analyse and communicate the voice of the user to stakeholders
  • Manage and create annotated wireframes, user flows, journey maps, personas, and functional prototypes
  • Drive a significant revenue return through the Digital channels to ensure a competitive digital advantage for the Bank
  • Drive innovation by providing delivery products sufficiently different to those of our competitors
  • Manage all internal stakeholders and external agency relationships relevant to the role, ensure budgets and agency outputs are continuously optimised
  • Familiar with local regulation and customs and able to tailor-made services individually
  • Support the professional skills development across the discipline, and the wider team development
  • Promote sustainable cost savings and operational efficiencies through standardising systems, processes and products