Senior Vice President, Operations, Gen Ops-Consumer Banking Senior Vice President, Operations, Gen  …

DBS Bank Limited
in Hong Kong
Permanent, Full time
Be the first to apply
DBS Bank Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Senior Vice President, Operations, Gen Ops-Consumer Banking
Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Lead and manage the operation of Clearing Operations, Outsourcing Vendor Management, and Strategic Transformation and Planning Teams in Consumer Banking Group Operations in Hong Kong to ensure efficient delivery of quality products and services to internal and external customers according to the established standards without any compromise on risk and expense control
  • Lead the strategic transformation and planning projects and initiatives for CBGO covering Consumer Banking Operations, Customer Centre and Wealth Management Operations to achieve 'Design for No Ops" and enhance both customer and employee journeys
  • Provide professional advice to internal and external customers on consumer/retail banking related services in related areas
  • Ensure the team delivered as per regulatory requirements especially Hong Kong Interchange Clearing House, group policy and service level standards
  • Control the operation risk by measuring and managing the established risk indicators to protect the Bank's interest
  • Review and provide advice, guidance and instruction to staff members on resolution
  • Work with business segments, with the reference of market benchmarking and customers' feedback, to establish or enhance periodically the quality and service standards on consumer /retail banking products and services processing
  • Drive the operations transformation with quality, process and cost improvement and standardization initiative
  • Develop, implement and enhance tracking mechanism to measure the cost, quality and service standards on an effective manner
  • Implement all new or enhanced policies, procedures, guidelines and risk management tools in CBG Ops and ensure compliance
  • Provide regular feedback to management of T&O, Business Partners and Regional Team on the performance of the team and highlight if any issue


  • University graduate in Finance or related disciplines
  • Minimum 12 years' experience in operational and/or controls management and has proven track record in operating related areas, preferable with experience in banking/financial/payment industries
  • Strong in digital operations and customer servicing knowledge and experience
  • In-depth knowledge of consumer / retail banking products and services, knowledge in wealth and investment management operations or customer centre is an advantage
  • In-depth knowledge on related regulations and practices
  • Strong sense of risk and fraud control
  • Experience in designing customer and employee journeys
  • Strong in project management and initiatives implementation especially in large scale projects, system conversion and upgrade experience
  • High proficiency in spoken / written skills in both English and Chinese
  • Capable to work effectively under pressure and tight deadline
  • Effective skills in leadership, problem solving, people development and coaching, communication, project planning and management and organization
  • Innovative and can think out of the box
  • Good team player who is attentive to details, result and performance driven with excellent analytical and organizational skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

We regret only shortlisted candidates will be notified.
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