Service Delivery Manager Service Delivery Manager …

TEKsystems Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
TEKsystems Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Service Delivery Manager
Service Delivery Manager - Top Tier Bank
Company Profile

Top tier firm is looking for multiple high calibre candidates to join their Service Delivery Team.

Excellent career growth prospects with a diverse choice of career paths and training provided. Additional exposure to cloud technology and account management.

Day to Day Responsibilities

• IT service delivery and performance management and some specific IT design and build projects.
• Cloud Migration / Virtualization Projects as well as Data Centre Hosting Services
• End - to - End Cloud Service Delivery / Service Management / Account Management across the region.
• Own the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.
• Handling the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Consultancy Services - understand clients business initiatives, and work with project teams to formulate efficient IT solutions to enhance Cloud / IT infrastructure performance.

Position Requirements:
Should have 5+ years of strong experience in IT Infrastructure Management / IT Service Delivery for infrastructure services
Have worked on a service delivery role, handling end to end application and infrastructure projects

Interested candidates please apply and submit your CV.

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