System Engineer - Information Technology Services System Engineer - Information Technology Services …

in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 24 Mar 20
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 24 Mar 20
System Engineer - Information Technology Services
Deloitte China
Our professionals at Deloitte China provide a full range of audit & assurance, consulting, financial advisory, risk management and tax services, and work closely within Greater China, across Asia-Pacific and around the world to provide clients of every size with local experience and international expertise. We have considerable experience in China and are one of the leading professional services providers in this marketplace.

The Deloitte purpose is about making an impact that matters to our clients. Our extensive service spectrum enables us to help clients become leaders wherever they choose to compete. Deloitte is committed to investing in our people and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.

To learn more about how Deloitte makes an impact that matters in the China marketplace, please connect with our Deloitte China social media platforms via .

Overall Purpose of the Role

About you:
Live with our core values as A ttitude • Ability • Agility

You are energetic, open-minded and smart-working individuals who can thrive in a dynamic, fast-paced, agile environment. You have a strong thirst for technology knowledge and are driven to find solutions that don't exist yet.

You are extremely resourceful and you like to face challenges in a positive manner and flexible response to changes.
You always find a way to get things done without sacrificing the quality of work, integrity and values. You are humble and take team's success as your target and willing to help others.

About this role:
Are you passionate about technology and working for a company that values TALENT?

We are looking for a diligent and energetic system engineer to provide professional IT services to DTT China users and HK as based. In this role, you will leverage your technical skills and provide an excellent customer experience, while building your experience within Deloitte.

Accountabilities - Key Result Areas

The SE daily IT Services:
  • Identify problem / service request, write down / follow up ticket in system, provide remote assistance to user and solve problem remotely, or assign to relevant system engineer to follow up, handle IT Service Desk tasks, such as meeting support, walk-in cases / requests, trouble-shooting on various IT related issue, write down detail symptom, trace out root cause, cooperate with other ITS team members and so on.
  • Occasional after office hour on call standby support will be required.
  • Occasional travel between offices as required.
  • Assist in desktop, laptop operating system and application problem resolution, video conferencing facility setup;
  • Participate in desktop, laptop operating system configuration environment testing and software refresh;
  • Identify, manage, and resolve connectivity and usage issues encountered by end users on office IT facilities;
  • Occasional after office hour on call standby support will be required.

Key Stakeholders

HK Office IT manager / UP team leader / IT Leaders

Experience / Qualification Requirements

  • Higher Diploma in Computer Science or equivalent.
  • 1-2 years of working experience as full time IT technical support
  • Knowledge in Windows 10, Office(Word / Excel / PowerPoint / Outlook)
  • Hands-on experience in supportingWindows Office suite;
  • Good command of spoken andwritten English & Chinese (Putonghua);
  • A team player, self-motivated andinterested on technology;

Good interpersonal and communication skill, professional serviceattitude is a MUST .

Managerial Competencies

  • Good understanding of corporate strategic planning process.
  • Prepare and present reports and communicate with business stakeholders
  • A sense of ownership and pride in your performance and its impact on the company's success
  • Good time-management skills
  • Understand and efficiency in collaboration
Technical Competencies

  • ITIL is preferred

Deloitte China refers to Deloitte Touche Tohmatsu in Hong Kong, Deloitte Touche Tohmatsu in Macau, Deloitte Touche Tohmatsu Certified Public Accountants LLP in the Chinese Mainland and their respective affiliates practising in Hong Kong, Macau and the Chinese Mainland.

Requisition code: CN168473