Systems Support Analyst – Wintel Systems Support Analyst – Wintel …

Wells Fargo Bank
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Wells Fargo Bank
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Provides technical systems support within a technology organization.


  • Provides support for highly complex technical issues and initiatives related to large-scale applications, systems, and databases and/or other technical products and services;
  • Uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems;
  • Evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported;
  • Performs migrations from development to production, upgrades, installations and/or configurations;
  • May evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported;
  • Completes project sizing;
  • Updates/writes documentation and procedures and provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts;
  • creates change or issue logs; analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas;
  • Updates, creates and tests the business continuation plan; may coordinate project resources and provide guidance to less experienced analysts.


  • 3+ years systems support experience.
  • Must have a minimum of 3 years Windows Operating Systems experience
  • Experienced in troubleshooting issues related to windows O/S, windows security patching and windows product upgrade process
  • Knowledge of Wintel domain services such as AD, DNS, DHCP, GPO, DFS
  • Excellent written and verbal communication skills required (spoken/written English is a must)
  • Understanding of Change Control.
  • Demonstrated ability to evaluate and diagnose issues.
  • Must be able to work during weekends as required.

Desired Skills:

  • Windows 2K8R2, 2K12 and 2K16
  • Experience with SAN, NAS, replication etc.. 
  • Veritas Storage Foundation & MS Clustering
  • Experience supporting and troubleshooting Dell and HP H/W - daily operation and firmware upgrade process
  • Ability to support large scale projects and work with dynamic teams across multiple time zones.
  • Ability to develop automation processes using Windows PowerShell