Technical Incident Support Engineer-33K Technical Incident Support Engineer-33K …

Protiviti Hong Kong
in Hong Kong
Contract, Full time
Be the first to apply
Negotiable
Protiviti Hong Kong
in Hong Kong
Contract, Full time
Be the first to apply
Negotiable
A Leading Insurance company is seeking for a Project Manager for Service Delivery and Change Management, to join their web and mobile application projects (front-end) which offers an excellent career growth and enterprise scale project experience.

Protiviti are looking for skilled candidates for the following role:

The Company

Our client is a listed insurance company with a very strong reputation in both EMEA&APAC market.

The Role

An individual with technical / IT support who is willing to explore on the area of incident support projects or service and change support projects. The role will be responsible for the following:

  • Handle troubleshooting, software and hardware support
  • Receive incident IT issues, follow up and resolve out the problems with effective solution during production support
  • Ensure all operation systems can be run daily to maintain business operations.
  • Closely work with project team that are introducing or improving an IT services.
  • Ensure operational readiness for services transitioning into Production environments including SLA implemented.
  • Produce detailed transition plan to manage operational risks, issues and dependencies

Your Profile

  • At least 2 years of related experience in IT support
  • Experience with incident management or service and change management will be a plus
  • Degree/ Diploma from Information Technology or equivalent discipline
  • Demonstrated effective communication in a multinational corporation
  • Excellent skills in both written and spoken English and Cantonese
  • Candidates who with less experience will be also considered

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.

About Protiviti

Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Through our network of more than 70 offices in over 20 countries, Protiviti and its independently owned Member Firms provide clients with consulting solutions in finance, technology, operations, data, analytics, business performance improvement, risk and internal audit.

As a Protiviti consultant, you will not only work on interesting business issues with world-class companies, but you will also have access to training and networking opportunities to accelerate your expertise.

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