• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-06-19

Technical Product Management - HSBC Operations, Services and Technology

  • Full time
  • Hong Kong
  • 19 Jun 19

Technical Product Management - HSBC Operations, Services and Technology

The Technical Product Manager role is accountable for undertaking product management activity to deliver a best in class technical product.

Working under the direction of the Technical Product Management discipline and contributing to the Technical Product Management community. The Technical Product Manager will be responsible for understandng the internal and external customer,business and development teams, needs, understanding market trends, dentifying the demand and managing prioritisation for product development based on proposition value.

The product manager is responsible for defining and managing the product roadmap and communicating the product strategy and vision, The individual is expected to build strong relationships and manage conflicts of interest and align stakeholders to product vision. This is a critical role leading the delivery pipeline for a number of DevOps development teams to provide market leading services that can be leveraged to build exceptional product experiences,

The Domain Technical Product Manager is the subject matter expert for the API product. They will be responsible for managing the API product across the complete lifecycle: maintaining the API catalogue, setting development priorities and support for allocated domain. The role holder is reposnsibel for prooviding the business and digital product owners a holistic view of the existing, in-flight and future API capabilities as well as collaborating on making domain investment decisions to deliver business capability building blocks

This role will carry out some or all of the following activities:

  • Leveraging data analytics and customer insight to reduce cost to serve, increase engagement and generate additional revenue streams. Defining KPIS to report business value, reuse and consistency
  • Initiating and planning the development of new technical products as well as overseeing implementation and delivery to realise planned benefits
  • Work with Digital Product Owners and DevOps teams to understand their requirements and feature priorities for your product, ensuring they are best in class, simple and easy to use
  • Championing existing technical products ensuring that they are competitive and meet the client needs
  • Work with the Technical Product Analyst to ensure all requirements are deconstructed and translated into development requiremnets.
  • Review and evaluate new markets for product growth. Championing executive approval of features and functionality and monitoring the success & business value of the API products released
  • Creation and management of product oadmap, epics, backlog management and prioritisation across teams.
  • Communicate feature priorities and product roadmaps to clients and product community
  • Keep up-to-date and have expertise on latest tools, technologies and applicable innovation in product areas and best practices are implemented across the team

This role will have some or all of the following accountabilities:

  • Be responsible for the delivery, on-going success & continuous improvement of the product/platform that are used/consumed by other DevOps Teams
  • Responsible for the provision, stability and maintenance of the environments required to be used by other XFT DevOps teams or product consumers
  • Accountable for ensuring the correct functional and non-functional testing strategies are applied and correct Dev Ops practices are in place across their dev team. Using the data from testing metrics and customer reactions to improve propositions
  • Accountable for ensuring the correct performance metrics are defined to meet required response time targets.
  • Accountable together with Security Specialists to formulate the security testing strategy
  • Accountable to ensure the team follows DevOps practices in line with HDS controls and practices, including continuous improvement of benchmarks and service levels
  • Accountable for ensuring compliance of the products and services with mandatory and regulatory requirements, control objectives in the risk and control framework and technical currency (in line with published standards and guidelines) and, with the architecture function, implementation of the business imperatives
  • Accountable for ensuring that all activities performed by teams adhere to the relevant prevailing data standards and data control
  • Accountable for conformance to the IT operating model with regards to Agile and Technology Practices
  • Accountable for ensuring that all activities performed by Teams adhere to the relevant Service Management Standards, and high data quality service exists
  • Ensure the cost base for the products and services is managed in line with controls applied by the associated Chief Information Officer (CIO) function. Actively work on reducing the cost base for product development and usage
  • Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data

  • Ensure NFRs including service resilience, service sustainability, scalability, integration, extendability and recovery time objectives are met for all the software solutions delivered

To be successful in this role you will:

  • Have sufficient years of product management experience
  • Have in depth experience using Agile or Scrum methodologies
  • Strong leadership, project management, time management and problem solving skills
  • Excellent stakeholder management and communication skills
  • Excellent negotiation skills

Desirable :

  • API product experience

  • Experience in DevOps environment