• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-03-19

Technical Specialist - HSBC Operations, Services and Technology

  • Full time
  • Hong Kong
  • 19 Mar 19

Technical Specialist - HSBC Operations, Services and Technology

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Technical Specialist.

Principal responsibilities
  • Deliver robust monitoring and alerting to IT business services.
  • Deliver system integration or ever greening activities with other teams and make sure the solution complies with group policies and standards.
  • Understand user requirements, evaluate alternative options and to provide technology solutions based on given constraints
  • Promote and drive the continuous improvement in monitoring and alerting capability and process.
  • Maintain close communication with business users, operations and IT teams and coordinate IT related stakeholder activities.
  • Deliver IT projects in good quality accordingly to project schedule.


  • University degree in computer science, information technology or a related discipline.
  • Solid experience in iSeries operating systems. Experience on iSeries programming would be an advantage.
  • Solid understanding on ITIL Operations, Service Management and Event Management concepts.
  • Knowledgeable in Change, Incident and Problem management processes, ideally using CA Group Service Desk.
  • Maintain can do attitude and stay positive towards challenges.
  • Able to work under pressure.
  • Strong sense of ownership and accountability.
  • Strong analysis and problem solving skills.
  • Strong interpersonal, communication and presentation skills with good command of written and spoken English.
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.