Teleservices Executive - Contact Centre (Investment Service) Teleservices Executive - Contact Centre  …

Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Teleservices Executive - Contact Centre (Investment Service)
Responsibilities:
  • Handling customer inquiries and service requests received from various media, including telephone, email, video, online text and fax.
  • Handling wealth management transactions of wealth management customers.
  • Execution of telephone stock trading, foreign exchange margin, futures and investment-linked products trading instructions .
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies.
Requirements:
  • At least 5 subjects at Grade E / Level 2 or above in the HKCEE / HKDSE.
  • Relevant working experience in banking / servicing industry is preferable.
  • Independent,self-motivated, customer-oriented and able to work under pressure.
  • Possess hands-on PC skills in using MS Office applications and Chinese inputs.
  • Excellent interpersonal and communications skills with good command of English and Chinese in both spoken and written; Putonghua is preferable.
  • Pass in IIQE and HKSI Examinations is an added advantage.
  • May required on-shift duty as needed.


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