- Hong Kong
- Permanent, Full time
- Standard Chartered Bank Hong Kong
- 13 Nov 17
Trade Operations Assistant
- Location: Hong Kong
- Salary: Negotiable
- Job Type: Full time
Please view Job Description for details.Process all transactions managed by the team accurately and efficiently in accordance with the customers instructions and according to the banks operational instructions to protect both the customers and Bank's interest.
Key Roles and Responsibilities
-Pre-process trade transactions according to the laid down procedures and standard of service.
-To fully observe the laid down procedures and service standard when completing the transactions.
-Understand fully the Service Level Agreement (SLA)
-offered to customers
-signed between the Country Processing Centre (CPC) and GBS, giving full support to achieving it.
-Build up good relationship with all internal customers, i.e. good team work within the country Team / unit.
-Make effort to continue improving personal product knowledge, to acquire multi-products processing skill.
-Make effort to improve personal productivity and output level. To achieve established standard.
-Help train junior staff on technical and operational skills.
-Understand the risks associated with Products Processing and ensure that they are minimized.
-Understand the Banks operational risk standard underlying operating process and follow them carefully.
-Where necessary to maintain good customer relationship by responding promptly, accurately and courteously to enquiries, or request for advice relative to new or outstanding transactions.
-Comply with applicable Anti-Money Laundering / Sanctions Procedures and, in particular, report any suspicious activity to the Unit Operational Risk Manager and Line Manager
Qualifications and Skills
-Have basic knowledge of UCP & other ICC Rules.
-Basic Forex Knowledge
-Good knowledge of import / export documentation
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.